Delete Account Policy

At Topup9ja, we respect your right to control your personal information. If you wish to delete your account, this policy explains how the process works, what data will be removed, and what you need to know before submitting a request.

1. How to Delete Your Account

Account deletion can be performed directly by the user at any time inside the Topup9ja mobile application. To delete your account:

• Log into your account on the Topup9ja app.
• Navigate to the Profile tab on the bottom menu.
• Scroll down and click on the Delete Account option.
• Confirm your request on the security prompt. Your account will be immediately deactivated and scheduled for permanent erasure.

2. What Happens When Your Account Is Deleted

• Your personal information (name, email, phone number, payment details) will be permanently removed from our active databases.
• Usage data may remain in anonymized form for analytical, security, or regulatory compliance purposes.
• You will instantly lose access to services, remaining wallet balances, or transaction histories associated with your account.

3. Deletion Timeframe

Once you confirm the deletion request inside the app, your session is instantly terminated, and your account is restricted from public access. The complete database purge and removal of linked data from all system logs will be completed securely and automatically within 24 hours.

4. Data That May Remain

Certain regulatory transaction logs (such as financial audit records for utility or airtime purchases) must be kept for a statutory period required by local financial regulations. This remaining archival data is kept strictly secure, encrypted, and inaccessible for daily business functions.

5. Important Considerations Before Deleting Your Account

• Download any transaction records, receipts, or other important information before initiating deletion.
• Understand that account deletion is permanent and cannot be reversed. Any remaining wallet balance will be forfeited.
• Ensure you have cleared any pending transactions or unresolved payments.

6. Contact Support for Assistance

If you encounter any issues deleting your account directly from your profile dashboard, please contact our support team:

Email: support@topup9ja.com.ng
Phone: +2348102876677

We are committed to ensuring your data privacy request is handled securely, efficiently, and in full compliance with global app store policies.